Shipping Policy

Last updated: August 21, 2026

Thank you for shopping with us! We’re committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During busy periods, sales, or product launches, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email containing tracking information, when available.

Shipping Times

Estimated delivery times are:

• UK: [2–5 business days]
• Europe: [5–10 business days]
• International: [7–15 business days]

Please note that these are estimates and are not guaranteed delivery dates. Delays caused by postal services, customs, weather, or other circumstances outside our control may occur.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the items in your order.

Free shipping: [Add your free-shipping threshold here, e.g. "Free UK shipping on orders over £50."]

Tracking Your Order

If tracking is available for your order, you will receive tracking details by email once your order has been dispatched.

Please allow 24–48 hours for tracking information to update after your order has shipped.

Incorrect or Incomplete Addresses

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address and the package is returned to us, you may be responsible for the cost of reshipping the order.

If you notice an error in your address, please contact us as soon as possible at [your email address]. We cannot guarantee that address changes can be made after an order has been placed.

Lost, Damaged, or Missing Orders

If your order arrives damaged, please contact us at [your email address] within [48 hours] of delivery and provide your order number along with photographs of the damaged package and items.

If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us so we can assist you.

Once an order has been handed over to the shipping carrier, delivery times are outside our control. We will do our best to help resolve any shipping issues.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.

Any customs duties, taxes, or additional fees are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs.